Question 1

Are maps Raised Relief Maps or 3D printed?

Accepted Answer

No! Maps appear to be Raised Relief Maps or 3D printed due a technique that tries to give through lights and shadows relief to the ground (Shaded Relief). They are flat to touch and printed on paper

Question 2

Can I be able to read all the text on the map?

Accepted Answer

Text on the map can be difficult to read, for several reasons. Technique used to create 3D effect can covering some of the text and also due font size. In particular it can be hard to read maps' legend with small print size, it will be visible but a magnifying glass might be needed to read the legend text. So if you want to be able to read text we recommend to order a larger print to ensure a better readability

Question 3

What is the intended use of these maps?

Accepted Answer

Maps are to be considered as piece of art and art decor and not as technical map. This means that the colors may vary significantly from the original and text may not be fully legible

Question 4

What are the standard shipment costs for my Country?

Accepted Answer

Standard shipment cost are free for all Countries

Question 5

What is the standard shipping times for my Country?

Accepted Answer

Standard delivery times are 3-8 business for UK. 5-10 business day for European countries and USA. 10-15 business day for the Rest of the World. If you want to be sure about delivery times for your address, please contact us

Question 6

My country is not included in your delivery profile

Accepted Answer

If your Country is not included in our delivery profile, please contact us to know if we can dispatch to your address and to get more information about shipment cost and delivery time

Question 7

Are there custom duties to pay?

Accepted Answer

It is possible that there are customs duties to pay on orders that have to reach some European Countries. To be sure if your order is affected by custom duties, please contact us. In any case buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs

Question 8

I need a faster shipping, is that possible?

Accepted Answer

Yes, it is possible. You can upgrade yourself the shipment from Standard to Express at checkout. In this case there are extra shipping costs. If you need even faster shipping, please contact us and we will see what solution we can offer you

Question 9

What are the extra costs for Express shipping?

Accepted Answer

The extra cost for Express shipping is 15€ for all Countries. Express shipping for framed prints are different. Check the Shipping Policy page for details. Standard shipping is always free

Question 10

What are the extra costs for Express shipping for framed print?

Accepted Answer

Costs vary according to the Country. For Europe is 20€. For Australia is 30€. For North America is 35€. For Rest of the World is 40€. You can read more about price in the Shipping Policy at https://www.vizcart.io/shipping-policy. As always if you want to be sure about the final price you can reach us at vizcart@vizart.io

Question 11

What happens if my order arrives damaged?

Accepted Answer

Please check your delivery before accept it in presence of the deliveryperson. If you find damages, take some photos to documenting them and then you should refuse the delivery. Contact us and attach photos to start the process of replacement. In the event that you have already accepted the order before spotting damages, please contact us right away providing photos of damage. In case prints need to be shipped back, please keep original packaging or equivalent

Question 12

Do you accepts returns, exchanges and cancellations?

Accepted Answer

We gladly accept returns, exchanges and cancellations for all customers, not only for European customers

Question 13

What is the timeframe for returning the print?

Accepted Answer

Contact us within 14 days of delivery and dispatch items back within 30 days of delivery

Question 14

I need to request a cancellation for my order

Accepted Answer

We guarante the cancellation within 1 hour of purchase, but get in touch with us anyway, maybe we can help to satisfy your requests also if you are beyond timeframe

Question 15

What are the conditions of return?

Accepted Answer

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value

Question 16

Can I return all the items purchased?

Accepted Answer

The following items can't be returned or exchanged: custom or personalised orders and Items on sale

Question 17

Do you accept custom and personalised orders?

Accepted Answer

We accept custom orders and you will be able to choose details like: region of interest, type of map, color, size and material. Custom prints do take a little extra time to be created, so the price is higher (we can be sure about price increase only with your details). Also if you choose some particular material or large size print it can be apply extra shipment cost. Contact us to know more info and place your custom order!

Question 18

Are there extra cost for custom orders?

Accepted Answer

Yes, customization cost start from 100€. If you want to know the actual price you need to get in touch with us to discuss details of your requests

Question 19

Can I ask for a specific dimension, paper or material?

Accepted Answer

Yes, you can ask us for a particular dimension, paper or material, also with an existing listing, not only for a custom order. Reach us with a private message and we can set up a private listing with your specific requests

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